Among the responsibilities of the Labour Inspectorate is the examination of any complaint concerning violations of labour law submitted to it in any way. The Labour Inspectorate keeps confidential the information and sources from which the complaints have been brought to its attention.
During the complaint submission process, it is necessary for the complainant to accurately provide the following information in order for the inspection to be effective:
- Name and VAT number of the company or employer
- Address of the place of inspection
- Issues/problems to be investigated during the inspection
The complainant may submit a complaint, anonymously or by name, in one of the following ways:
- Through the single citizen service line 1555.
The call is forwarded to the call centre of the Labour Inspectorate during working days from 9:00 to 15:00, where competent officials record the complaints and all the necessary data and information mentioned above.
All complaints are registered in an electronic system and forwarded to the competent Inspection Department, either the Labour Relations Department (TEES) or the Occupational Safety and Health Department (TEAYE), depending on the subject of the complaint.
- Through the online anonymous complaint service.
By choosing the ‘Electronic Services’ button, users are referred to the home page of the electronic services of the Labour Inspectorate. From there they can select the ‘Anonymous Complaint’, where the relevant form for filling out the details of the complaint will then open. Please note that the complainant is not required to be a registered user in order to submit an anonymous complaint. Once the complaint form has been completed with all the mandatory fields, it is submitted and assigned a reference number and can be printed. At the same time, it is automatically forwarded to the competent Inspection Department, either the Labour Relations Department (TEES) or the Occupational Safety and Health Department (TEAYE), depending on the type of the subjects of the complaint chosen by the complainant. To file an anonymous complaint, click here.
- Through the registered user online complaint service.
If the complainant has created a user account of the Electronic Services of the Labour Inspectorate, he/she can log in there with his/her personal codes and submit the complaint by name, by filling in the special form.
Upon submission, the complaint is assigned a reference number and can be printed from the relevant list in the user’s ‘Updates’. At the same time, it is forwarded to the competent Inspection Department, either the Labour Relations Department (TEES) or the Occupational Safety and Health Department (TEAYE), depending on the type of the subjects of the complaint chosen by the complainant. To create a user account for the electronic services of the SEPE, click here.
- By visiting or calling the competent Inspection Department.
Complaints can also be made by phone or by visiting the relevant department at the place of work, where all the above required information will be recorded.
- By sending an email to the Inspection Department at the place of work.
The complainant may send his/her complaint to the competent department by email, making sure to mention all the necessary information referred to above and any other information he/she considers useful.
For the contact details (telephone and email address) of the Departments of the Labour Inspectorate, click here.